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Refund Policy

At Dial Service, we strive to provide exceptional home appliance repair services. If for any reason you are not satisfied with our services, we offer refunds under certain conditions. Please review the guidelines below to understand our refund policy:

1. Eligibility for Refund

You may be eligible for a refund under the following conditions:

  • Service Quality Issues: If the appliance continues to malfunction after the repair or if the issue persists, you may qualify for a refund.
  • Incorrect Service: If the wrong repair was performed or if the problem was not accurately diagnosed, a refund may be issued.
  • Damaged Equipment: If your appliance is damaged during the repair process, we will either offer a full refund or carry out additional repairs at no extra cost to you.

2. Non-Refundable Conditions

Refunds will not be provided in the following cases:

  • Customer-Induced Damage: No refund will be issued if the appliance is damaged by the customer after the service or if undisclosed issues contributed to the malfunction.
  • Third-Party Repairs: If the appliance is repaired by another service provider after our service, we will not be able to issue a refund.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  • Contact Us: Reach out to us within 7 days of the service date if you are dissatisfied with the service.
    • Email: dailservice81@gmail.com
    • Phone: +91-7625996072
  • Provide Details: Include relevant details such as the type of appliance, service number, and any supporting documentation (e.g., photos, invoice, or challan).
  • Inspection: We may arrange a re-inspection of the appliance to assess the issue and determine the cause of dissatisfaction.

4. Refund Process

Once your refund request is approved, the process will take approximately 3-5 business days. Refunds will be issued to the original payment method (e.g., credit card, bank transfer).

  • Service Charge: If the dissatisfaction is partial, we may offer a partial refund or re-service the appliance at no extra charge.

5. Refund Exceptions

Please note the following exceptions to our refund policy:

  • Improper Use: Refunds will not be provided if the appliance is damaged due to improper use or failure to follow post-repair care instructions.
  • User Error: Refunds will not be provided if the issue is determined to be user error or if third-party parts were used during the repair.

6. Cancellations and Refunds for Incomplete Work

  • Customer Cancellations: If the customer cancels the service after confirmation, a cancellation fee may apply.
  • Incomplete Work: If a service is canceled before completion, a partial refund will be issued based on the work that has already been completed.

7. Contact Us

For any questions or concerns regarding our refund policy, please do not hesitate to reach out to us:

Thank you for choosing Dial Service. Your satisfaction is our priority, and we are committed to resolving any concerns you may have.

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